Our authors
Our guides and articles are written and checked by the people who answer customers' questions. Each one follows our editorial policy.
How our guides are written and checked
- Topics come from the questions customers send our support team: devices that will not sign in, programme guides that will not load, buffering at busy times and choosing between services.
- Facts about the law, the TV Licence, consumer rights and broadband are checked against official UK sources such as legislation.gov.uk, TV Licensing, Ofcom and gov.uk, and we link to them.
- Prices for other services come from each provider's own website, with the date we checked them.
- We sell King of Stream subscriptions, and we say so wherever we compare ourselves with other services.
Spotted a mistake or an out-of-date step? Tell us and we will check it and update the page. The full rules are in our editorial policy.