1. Who we are
King of Stream, Unit SU1074, 168 The Arcade, Stratford City Shopping Centre, London E20 1EJ, United Kingdom, is the controller of the personal data described in this policy, which means we decide how and why it is used.
For any privacy question, email supports@kingofstream.co.uk.
2. The personal data we collect
When you order or contact us
- Your name and email address
- The plan, screen limit and dates of your subscription
- The device and player app you tell us you use
- A MAC address and device key, if your player app uses MAC activation
- Payment confirmation from our payment provider, such as the amount, date and a reference number
- The content of emails and messages you send us
When you use the service
Our streaming servers record technical information needed to deliver and protect the service, such as IP addresses, connection times and the number of active streams on an account. We use this to enforce screen limits, prevent abuse and fix faults.
When you visit our website
Our web host keeps standard server logs, such as your IP address, browser type and the pages you request, to keep the website secure and working. We count visits to our pages without cookies and without storing anything on your device: your IP address and browser type are turned into a code that changes every day, the IP address itself is not kept, and the counts only tell us how many people visit and which pages they open. If you use the assistant chat on our website, what you type is sent to our AI provider, Cloudflare (Workers AI), to write the answer. We do not keep chat conversations; they stay in your browser tab until you close it. Please do not type passwords, card numbers or other private details into the chat. This website does not use analytics or advertising cookies. If that changes, we will update this policy and ask for your consent where the law requires it.
3. How we use your data and our lawful basis
Under UK GDPR we must have a lawful basis for each use of your personal data:
- To take your order, activate your login and provide the service: performance of our contract with you.
- To answer your questions and give setup help: performance of our contract, or our legitimate interest in helping people who contact us before they buy.
- To keep financial records for tax and accounting: our legal obligation.
- To enforce screen limits, prevent fraud and protect our service: our legitimate interests.
- To send you news or offers by email: your consent, which you can withdraw at any time.
We do not make decisions about you based solely on automated processing.
5. How long we keep your data
- Order and payment records: six years after the end of the financial year they relate to, as required for UK tax purposes
- Login details, MAC address and device key: until your plan ends, then for 30 days in case you renew
- Support emails: two years after our last contact with you
- Server logs: up to 90 days, unless we need them to investigate abuse
When we no longer need your data, we delete it or make it anonymous.
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data
- ask us to restrict how we use your data
- object to our use of your data based on legitimate interests
- receive your data in a portable format
- withdraw your consent to marketing at any time
To use any of these rights, email supports@kingofstream.co.uk. We will reply within one month. We do not charge a fee in most cases.
7. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113.
8. Keeping your data secure
We use encrypted connections for our website, limit access to personal data to people who need it, and choose providers that meet recognised security standards. No system is completely secure, so if we ever have a data breach that puts your rights at risk, we will tell you and the ICO as the law requires.
9. Children
King of Stream is not intended for anyone under 18, and we do not knowingly collect personal data from children. Subscriptions must be bought by an adult.
10. Changes to this policy
We will update this policy when the way we use personal data changes. The date at the top shows when it was last updated. If a change significantly affects you, we will tell you by email.