1. Our 7-day money-back guarantee
If you are not happy with King of Stream for any reason within 7 days of your login being activated, email us and we will refund your payment in full. The guarantee applies to every plan length and every screen option.
We may ask what went wrong, because many problems, such as buffering or a player app that will not load, can be fixed in a few minutes. You do not have to accept a fix. If you still want a refund, you will get one.
2. How to request a refund
Email supports@kingofstream.co.uk with the subject line "Refund request" and include:
- the name and email address you used to order
- your order reference or the date you paid
- a short note on why you are asking for a refund (optional, but it helps us improve)
We will confirm receipt within two working days. Once a refund is agreed, we will deactivate your login.
3. When you will get your money back
We refund to the same payment method you used, within 14 days of agreeing your refund. Depending on your bank or card provider, it can take a further 3 to 5 working days to appear in your account.
4. After the 7-day period
Once the 7-day guarantee has passed, we do not offer refunds if you simply change your mind. You keep full access until the end of the plan you paid for.
If the service develops a fault we cannot fix within a reasonable time, or we cannot provide the service as described, you may be entitled to a partial refund under the Consumer Rights Act 2015. Contact us and we will work it out fairly.
If we end your subscription for a reason that is not your fault, we will refund the unused part of your plan.
5. Your rights under UK consumer law
Cancelling within 14 days
Under the Consumer Contracts Regulations 2013, most services bought online come with a 14-day cancellation period that starts the day after your contract begins. Because we activate your subscription straight away at your request, if you cancel within 14 days we may deduct a proportionate amount for the days you have already used. In practice, our money-back guarantee gives you a full refund during the first week.
Services must be provided with reasonable care and skill
Under the Consumer Rights Act 2015, we must provide the service with reasonable care and skill and as described. If we do not, you can ask us to put it right, and if we cannot, you may be entitled to a price reduction.
Nothing in this policy affects your statutory rights. For independent advice, you can contact Citizens Advice.
6. Renewals and cancellations
King of Stream plans are paid once and end at the end of the period you chose. There is no automatic renewal, no rolling payment and nothing to cancel when your plan ends.
7. Chargebacks
If you have a problem, please contact us before raising a chargeback with your bank, because we can usually resolve it faster. You keep your right to dispute a payment with your card provider at any time.