What to include in your email
A few details help us answer in one reply instead of three:
- To order: the plan length, the number of screens, your device and your player app
- To check a device: the make and model, for example a Samsung TV from 2019 or a Fire TV Stick 4K
- For setup help: what you have tried so far, and a photo of the screen if you can
- For a refund: your order email and the date you paid
When you will hear back
We aim to reply on the same day during UK hours. Messages sent late at night are answered the next morning. If you have not heard from us within 24 hours, check your junk or spam folder, then email again.
Answers you might need now
Plans, prices and screen options are all on our plans and pricing table.
For refunds, our refund policy explains the 7-day money-back guarantee.
Common setup and buffering problems are covered in our FAQ.
Rights holders can report copyright concerns through our DMCA procedure.
Write to us
Fill this in and press the button to open a ready-written email in your own mail app.