Most IPTV problems that are not buffering come down to two things: the app cannot sign in, or the programme guide (EPG) is empty or showing the wrong times. Both usually have simple fixes.

Login errors

"Invalid username or password" or "Authorisation failed"

The app reached the server, but the details did not match.

  • Retype the password. Copying and pasting often adds a space at the end.
  • Check capital letters. Usernames and passwords are case sensitive.
  • Check the server address. It must include http:// (or https://) and any port number, for example :8080, exactly as provided.

"Unable to connect" or "Server not found"

The app could not reach the server at all.

  • Check that the device is online by opening another app.
  • Look for a typing mistake in the server address or M3U link.
  • Restart the router and the device.
  • If other apps work, ask your provider whether the server address has changed.

"Account expired" or "Subscription inactive"

Your plan may have ended. King of Stream plans stop at the end of the period you paid for, and your welcome email shows the end date. Buy a new plan to carry on, or contact us if you think the date is wrong.

"Maximum connections reached"

Too many screens are playing at once for your plan. Stop playback on another device, and make sure you have fully closed the app on devices you are not using, because some apps keep a connection open in the background.

MAC address not activated

If you use MAC activation, the app's MAC address must match the one your provider activated. Reinstalling the app or resetting the TV can change it. Send the MAC address and device key currently shown in the app.

Programme guide problems

The guide is empty

  • Refresh the EPG in the app's settings. Some apps only update the guide once a day.
  • Using an M3U link? Many apps need a separate EPG (XMLTV) address. Add it in the playlist or EPG settings.
  • Wait a few minutes after adding a playlist. Large guides take time to download.

The times are wrong

The guide follows your device's clock and time zone. Set the device, and the app if it has its own setting, to London time so it changes automatically with British Summer Time in March and October. An hour's difference almost always means the time zone is wrong.

Some channels have no listings

Not every channel has guide data, and listings can be missing for a short time when a channel changes. If a channel you watch often is missing its guide for more than a day, tell your provider.

When to contact your provider

Contact your provider if you have retyped your details, restarted everything and still cannot sign in, or if the guide stays empty after a refresh. Include:

  • your device and player app
  • your login type (Xtream Codes, M3U or MAC)
  • the exact error message, or a photo of the screen

King of Stream customers can contact our team by email. For other playback issues, see why IPTV keeps buffering.